Refund policy

Return & Refund Policy

At Mazedar India, we strive to ensure you have a smooth and satisfying shopping experience. If something doesn’t meet your expectations, we’re here to help.

1. Return Eligibility

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition
  • Be in the original packaging with all tags intact
  • Include proof of purchase (order ID or receipt)

We reserve the right to reject returns that do not meet these conditions.

2. Return Timeframe

You may request a return within 7 DAYSof receiving your order.
Any requests made after this period may not be accepted.

3. Return Process

To initiate a return, please contact us at support@mazedarindia.com with:

  • Your order number
  • Reason for return
  • Supporting images (if applicable)

Once approved, we will provide instructions for the return process.

4. Refund Process

After we receive and inspect your returned item:

  • Approved refunds will be processed within 3-5 Days
  • Refunds will be issued to your original payment method

Please note that it may take additional time for your bank or payment provider to reflect the refund.

5. Exchange Policy

We offer exchanges for defective, damaged, or incorrect items.
If you need an exchange, contact us at support@mazedarindia.com, and we’ll arrange a replacement based on product availability.

6. Damaged or Defective Items

If your item arrives damaged or defective:

  • Notify us within 7 DAYSof delivery
  • Share clear photos/videos of the issue

We will prioritize a replacement or full refund at no additional cost to you.

7. Non-Returnable Items

The following items are not eligible for return:

  • Personal care or hygiene products
  • Items marked as final sale
  • Products damaged due to misuse or improper handling

8. Return Shipping Costs

  • If the return is due to our error (damaged, defective, or wrong item), we will cover the return shipping cost
  • For all other returns, customers are responsible for return shipping charges

⚠️ Final Note (Important)

We aim to keep this policy fair for both sides. If you have any concerns, our support team is always ready to assist you at support@mazedarindia.com